Refund Policy “Sona Friendship”
At Sona Friendship Club, customer satisfaction is important to us. This Refund Policy explains the terms related to payments, memberships, and eligible refund requests for services provided through our platform.
By using our services and making payments on our website, you agree to this Refund Policy.
Membership & Service Payments
Payments made for membership plans, promotional services, or platform access are processed securely through authorized payment methods.
Users are advised to review service details carefully before making any payment.
Refund Eligibility
Refund requests may be considered under the following situations:
- Duplicate payment made by mistake
- Technical issue resulting in failed service activation
- Incorrect payment deduction due to system error
- Service not delivered as described
Eligible refund requests must be submitted within 7 days of the transaction date.
Non-Refundable Situations
Refunds may not be provided in the following cases:
- Change of personal preference after purchase
- Inactive usage after successful service activation
- Violation of platform Terms & Conditions
- Account suspension due to misuse or prohibited activities
- Delays caused by incorrect information provided by the user
Refund Processing Time
Approved refunds are generally processed within 7–14 business days, depending on the payment provider or banking system.
Cancellation Policy
Users may request cancellation of recurring services or memberships by contacting customer support before the next billing cycle.
Fraud Prevention
Sona Friendship Club reserves the right to review and reject suspicious, fraudulent, or abusive refund requests.
Contact for Refund Requests
For refund-related queries, users can contact our support team through the official Contact Us page available on the website.
Policy Updates
We reserve the right to modify or update this Refund Policy at any time without prior notice. Continued use of the platform indicates acceptance of the updated policy.
Disclaimer
Sona Friendship Club provides online friendship and social networking services only. Refund decisions are subject to internal review and platform policies.